Privacy Policy – Aitech Services Inc.

1. Information We Collect

We may collect the following types of personal data in connection with your use of our Services:

• Identity Data: name, date of birth, gender, government-issued ID details, address, nationality.
• Contact Data: email address, phone number, business address.
• Device & Technical Data: IP address, device type, operating system, browser type, usage logs.
• Verification Data: images or scans used for KYC, OCR-extracted text, live biometric data captured for Liveness Detection, and data derived from Credit Scoring processes.
• Business Data: company name, position, business email, and related information when provided by you.
• Communications Data: correspondence with us via email, chat, or other support channels.

We collect this data when:

• You sign up for or use our Services.
• Your organization or clients provide data for identity verification or onboarding.
• You communicate with us, including through contact forms / email.
• Our systems automatically log usage and technical details.

2. Purpose of Processing

We process your personal data for the following purposes:

• Providing and managing the Services, including identity verification, document OCR processing, liveness detection, and credit risk assessment.
• Ensuring security, fraud prevention, and compliance with applicable regulations (e.g., anti-money laundering, KYC).
• Managing our contractual relationship with you or your organization.
• Improving system performance, developing new features, analytics, and auditing.
• Communicating service updates, technical notices, and support-related matters.
• Marketing our Services, subject to your consent where required by law.

3. Legal Basis for Processing

We process your data based on:

• Contractual necessity, to deliver and maintain our Services.
• Compliance with legal obligations, especially regarding identity verification and anti-fraud.
• Legitimate interests, including security, service improvement, fraud detection, or marketing—balanced against your privacy rights.
• Your consent, specifically for any marketing communications or secondary purposes.

4. Automated Decisions & Profiling

Our Services rely on automated processing—for example, OCR, biometric liveness detection, and credit scoring algorithms—to provide accurate and efficient outcomes.

If any automated decision materially affects you, you have the right to request a review or explanation by contacting us.

5. Data Sharing and Disclosure

We may share your personal data with:

• Affiliates, employees, or authorized contractors for service delivery and support.
• Technology partners, such as cloud hosting providers or AI model vendors, under strict data protection agreements.
• Regulatory bodies, when required by law for compliance (e.g., Philippine regulators).
• Third-party service providers assisting with data processing, maintenance, or analytics.

We do not sell or rent your personal data to any third parties.

6. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined here, or to comply with legal and regulatory obligations. Data no longer needed will be securely deleted or anonymized.

7. Data Security

We implement appropriate technical and organizational safeguards—such as encryption, access controls, and secure storage—to protect your data against unauthorized access, alteration, or loss.

8. Your Rights

You have rights under the Data Privacy Act to:

• Be informed how your data is used.
• Access your personal data.
• Rectify inaccurate or incomplete information.
• Request erasure ("right to be forgotten") when lawful.
• Restrict processing, in certain situations.
• Object to certain types of use, including marketing.
• Withdraw consent, where applicable.
• File a complaint with the National Privacy Commission if your rights are not respected.

To exercise any of these rights, please contact us using the information below.

9. Marketing Opt-Out

You may opt out of marketing or promotional communications at any time by contacting us or following unsubscribe instructions in our messages.

10. Contact Information

If you have questions or wish to exercise your privacy rights, please reach out to us at:

11. Updates to This Policy

This Policy may be updated periodically. Updates will be posted on our website, and if significant, we will notify you via email or other communication prior to the changes taking effect.